Planned service
Website Care
without the fog.
Website care covers agreed work that keeps a site maintained after it goes live. It is distinct from hosting: a server can be available while the website software itself is outdated, broken or no longer meeting the business's needs.
Who it is for
A sensible fit for:
- ✓Small teams without a website manager
- ✓WordPress owners who need routine technical checks
- ✓Businesses wanting one accountable maintenance process
- ✓Organisations with neglected websites
The problem to solve
Less uncertainty around the parts that matter.
A good service is not a long feature list. It removes the operational gaps that leave a small business exposed.
- Updates accumulate until they become risky
- Forms quietly stop reaching the right person
- No one knows whether backups can be restored
- Small content and technical faults stay unresolved
Before you choose
Questions worth asking.
Scope
Define whether care includes software updates, content changes, monitoring, backups or development.
Priorities
Maintenance should focus on business-critical journeys such as contact, bookings and enquiries.
Boundaries
A care plan is not an unlimited redesign contract; urgent and project work need clear handling.
Our intended approach
Clear scope. Calm process.
- 1Agree a practical, written scope
- 2Use a repeatable review and update routine
- 3Escalate larger improvements rather than hiding them in maintenance
- 4Report work in language a business owner can use
Useful language
Three terms to know.
- Maintenance
- Routine work to keep software, content and key functions in a serviceable state.
- Monitoring
- Automated or manual checks that look for availability or functional issues.
- Recovery point
- A retained version from which a site can potentially be restored.
Related guides
Read before you decide.
Questions, answered
Website Care before launch.
Is website care included with hosting?
Not necessarily. The planned services will state precisely what hosting covers and what belongs in a care arrangement.
Can a care plan fix any website?
A site should be assessed first. Some need remedial work before routine maintenance is sensible.
Interested in website care?
Tell us what you may need. We’ll email you when the relevant service is ready and its scope is confirmed.